It’s quite difficult to focus on only one aspect of business communication (email, business writing & telephone skills) in isolation. This series was created to be used interchangeably, which presented some interesting opportunities.

For the design, I focused on having a seamless experience in order to maintain consistency – the students should be able to drop one text and pick up the other – while still understanding what “mode” they are in (verbal / written).  We also created a quick reference guide to be placed on a desk for “panic situations”.